All our products and services come with outstanding support by our amazing customer service team, providing one-to-one support and step-by-step guides on our knowledge base to support you every step of the way.
We guarantee our hosting is available at least 99.9% of the time as our servers have strict security settings and software like BitNinja to prevent unwanted access. Blacklist and malware scans are run daily on all our services to prevent spammers and bots. Our hosting comes with DDoS protection and daily backups as standard.
Your satisfaction is our top priority and should you ever find yourself unhappy with our hosting, we offer a 30 day money-back guarantee. You will receive a full refund into your account, no questions asked.
It’s advisable that every site should have some form of security and SSL certificate. By default, every site hosted with us comes with a Site Locker Website Security Lite package (free of charge) to ensure your services are safe from potential threats. You will also get a free SSL certificate for a secure connection between your clients and our servers as we know that building a good reputation with your clients is essential. Seeing as the requirements of every business and website are different, you have the option to increase the security package or upgrade your SSL certificate should you choose to do so.
You can switch to us at any time. We offer highly competitive pricing and if you already have an existing certificate you can just import it into CPanel, we'll add any remaining validity that you have on your existing competitor SSL Certificate up to a maximum of an additional 12 months.s
When you purchase a domain name, you then have to set up your DNS settings to point to your web server. You will have to wait for DNS Propagation after you configure your domain name. This can take between 24-48 housrs, but the website(s) can still be edited in the meantime. If you're not sure then contact our Support Team
You can transfer to us today or stay with your current registrar.(Note: If you choose to stay with your provider, you will need to edit your Domain Name Server records with your current provider to point to our domain name servers.)
We do custom hard-coded websites and have the option of using WordPress themes. We also can help design and create custom media like logos, banners or icons.
You can still transfer your theme to us; our team can help assist in the transfer from your old website hosting provider to us.
We can host your server within the UK, US, and EU. So you can choose the best location for your users. Contact support for further information.
Web hosting can be paid for monthly or annually. Domain names can be purchased for a minimum period of 1 year all the way up to 10 years.SSL Certificates can be purchased annually or biannually. CodeGuard, SiteLock & Email security can be purchased monthly, annually or as a short term one-off payment. We give you the control over how you want to pay through a secure payment platform. PayPal You can make one-off or scheduled payments and can cancel at any time. All of our services excluding web hosting cannot be refunded but only credited to your account depending on the issue. Domain names are exempt from monthly or one-off payments and cannot be refunded.
The first unpaid invoice will be generated 14 days before the due date. We send a second unpaid reminder 7 days before the invoice due date. We attempt to process the payment once on the due date. If unsuccessful, we send an overdue reminder 2 days after the invoice due date. If we do not receive payment 7 days after the due date, you will get a second overdue reminder and your service will be suspended. If payment is not made after the last reminder (13 days after the due date) then your service will be terminated on the 14th day. 10% late fee applies after 3 days from the due date and is added to the next invoice generated.
Our Domain reminders are different from web hosting as you can only pay annually. 30 days before your due date you will receive your first reminder; the second reminder is 7 days before your due date, then the following 6 days later you will get your last reminder.
On the 7th day, if payment hasn’t been made the domain name may enter a redemption period (protected period) for up to 30 days, but not limited to, and can be renewed at the original renewal fee.
(We do not send reminders after the due date, so the domain will be deleted from the register after 90 days and can re-enter the domain pool.) Fees may be applied for grace period and redemption period and differ for each TLD.For more information, see our full domain pricing.
All our services are automated, once you proceed through checkout and your first payment is made, your service(s) will be activated instantly and you will receive all the details & tools you need to get started. (Please be patient as random orders won’t proceed automatically due to routine fraud checks.)
Our money-back guarantee and 99.9% uptime guarantee only applies to our web hosting services. All our other services are non-refundable. We refund the service in full to the user's account; it will be deducted from the next payment or transaction. We will never refund directly to your bank account or PayPal account unless agreed by the billing team and after security checks have been carried out. Get in contact with our Billing Team for more information
We have coupon codes that you can enter at checkout to receive an exclusive discount. Each coupon is different their for it may not apply to all our services and products. Check out our current offers at www.jshosting.co.uk/offers.php for more information.
Our hosting is affordable with no hidden charges. When purchasing a product from ourselves you will see a price breakdown of a recurring monthly fee & a one-off setup fee. In worse case you will be contacted 3 months prior notice of any price increases as you could be charged more for the product. We usually discontine products and then release new prices and packages, So your price is fixed until you decide to upgrade in which case you have to upgrade to one of our new packages.
Our managed hosting service provides outstanding support on all our hosting packages taking care of managing your services for you, keeping a close eye on your site and taking care of updates, backups, software installations, and securing it from potential threats! We manage all DNS configurations, If you already have a domain then we would highly recommend you to transfer the domain to us to take full advantage of our managed service. Transfer To Us Managed services are more of a hands-off approach. Leaving you more time to deal with what really matters.
Just Simple offers a unique and bespoke development solution to meet the needs of the ever-growing online world. We can code in raw HTML, PHP, Java and or offer custom WordPress templates. We sub contract any development work out to local reputable companies that have a selective skill set, meeting the needs of the ever-growing online world.
1-Click App Installer allows you to install WordPress, E-Commerce, SitePad; drag-and-drop web builder and more onto your website with just a few clicks. Allowing you to focus on what really matters. Your core Business!
Just Simple only uses state-of-the-art, user-friendly dashboards that make managing and editing your website(s) even simpler. Domain name management enabled for you to directly view, edit, and manage your DNS Host Records within our dashboard.