About Us | Learn more about our journey

Web hosting can be paid for monthly or annually.
Domain names can be purchased for a minimum period of 1 year all the way up to 10 years.
SSL Certificates can be purchased annually or biannually.
CodeGuard and BitNinja can be purchased monthly or annually. We give you the control over how you want to pay through a secure payment platform. PayPal
You can make one-off or scheduled payments and can cancel at any time. All of our services excluding web hosting cannot be refunded but only credited to your account depending on the issue. Domain names are exempt from monthly or one-off payments and cannot be refunded.

Our Web Hosting, VPS Hosting, WordPress Hosting, Minecraft Hosting.

The first unpaid invoice will be generated 14 days before the due date. We send a second unpaid reminder 7 days before the invoice due date. We attempt to process the payment once on the due date. If unsuccessful, we send an overdue reminder 2 days after the invoice due date. If we do not receive payment 7 days after the due date, you will get a second overdue reminder and your service will be suspended. If payment is not made after the last reminder (13 days after the due date) then your service will be terminated on the 14th day. 10% late fee applies after 3 days from the due date and is added to the next invoice generated.

Our Domain Names

Our Domain reminders are different from web hosting as you can only pay annually. 30 days before your due date you will receive your first reminder; the second reminder is 7 days before your due date, then the following 6 days later you will get your last reminder. On the 7th day, if payment hasn’t been made the domain name may enter a redemption period (protected period) for up to 30 days, but not limited to, and can be renewed at the original renewal fee.
(We do not send reminders after the due date, so the domain will be deleted from the register after 90 days and can re-enter the domain pool.)
Fees may be applied for grace period and redemption period and differ for each TLD.
For more information, see our full domain pricing.

All our services are automated, once you proceed through checkout and your first payment is made, your service(s) will be activated instantly and you will receive all the details & tools you need to get started. (Please be patient as random orders won’t proceed automatically due to routine fraud checks.)

Our money-back guarantee and 99.9% uptime guarantee only applies to our web hosting services. All our other services are non-refundable. We refund the service in full to the user's account; it will be deducted from the next payment or transaction. We will never refund directly to your bank account or PayPal account unless agreed by the billing team and after security checks have been carried out. Get in contact with our Billing Team for more information

We have coupon codes that you can enter at checkout to receive an exclusive discount. Each coupon is different, therefore it may not apply to all our services and products. Check out our current offers at www.jshosting.co.uk/offers.php for more information.

Our hosting is affordable with no hidden charges. When purchasing a product from us, you will see a price breakdown of a recurring monthly fee and a one-off setup fee. In the worst case, you will be contacted 3 months in advance of any price increases. We typically discontinue products and then release new prices and packages. Your price is fixed until you decide to upgrade, at which point you must choose one of our new packages.